Returns & Exchanges

At The Forum Swindon, we want you to be fully satisfied with your purchase. If you are not happy with your items, you can return them within 14 days of receipt for a full refund or exchange, provided they are in original condition with tags attached.

Return Process

• 1.
  Initiate Your Return

  Contact our support team or visit our online portal to request a Return Authorization and receive your unique reference number.

• 2.
  Pack Your Items

  Securely place the unworn items back into their original packaging, ensuring all designer labels and security tags remain intact.

• 3.
  Ship to The Forum

  Affix the provided return label to your parcel and drop it off at your nearest authorized courier point or visit our Swindon store for an in-person return.

• 4.
  Quality Check & Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.