Frequently Asked Questions
Your guide to shopping the latest trends at The Forum Swindon.
What are your delivery options and timeframes?
We offer standard and next-day delivery across the UK. Standard shipping typically takes 3-5 business days, while express orders placed before 2 PM are delivered the following working day.
How do I return an item that doesn't fit?
We offer a 28-day return policy. Items must be in their original, unworn condition with all tags attached. You can initiate a return through our online portal or visit our Swindon store for an exchange.
Are the products sold on The Forum Swindon authentic?
Absolutely. We are an authorized retailer for every brand we carry, ensuring that all clothing, footwear, and accessories are 100% authentic and sourced directly from the manufacturers.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.
Do you offer international shipping?
Currently, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and will be calculated automatically at checkout.